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The Urban Dhaaga ensures that you have a smooth experience while shopping with us. We ship the item as soon as the order is received and our customers should receive their package within 10 -20 Business days. However, if there are any further delays, we will intimate you via email.
If the packaging is tampered with or damaged before delivery, please refuse to accept the package, and return the package to the delivery person. Also, please intimate us via email at theurbandhaaga@gmail.com immediately mentioning your Order ID.
While as a policy The Urban Dhaaga does not accept any returns and exchanges, however, certain exceptions on case to case basis may be granted depending on the genuineness of the issue. The Urban Dhaaga may be contacted via email for the same.
Currently we do not have this facility, however in due course of time, we will certainly add this service.
We accept Net banking, Google pay as well as payment through all major debit/credit cards.